Chapter 205
Oregon Laws 2011
AN ACT
HB 3375
Relating to
2-1-1 telephone number; creating new provisions; and amending ORS 403.400,
403.405, 403.415, 403.420 and 403.430.
Be It Enacted by the People of the State of Oregon:
SECTION 1. ORS 403.400 is amended to
read:
403.400. The Legislative Assembly
finds that:
(1) The implementation of a single,
easy-to-use telephone number, 2-1-1, will benefit the residents of this state
by providing easier access to available [health
and human services and] services after an emergency and health and human
services, by reducing inefficiencies in connecting people with desired
service providers and by reducing duplication of efforts.
(2) In a time of reduced resources for
the provision of health and human services, establishing a cost-effective means
to continue to inform the public about available services is a priority.
(3) An integrated statewide system of
local information [and referral service
providers will build upon an already existing network of experienced service
providers without the necessity of creating a new agency or department]
consists of a single call center, utilizing a shared statewide resources
database that contains information regarding services after an emergency and
health and human services input by designated regional information centers.
SECTION 2. ORS 403.405 is amended to
read:
403.405. As used in ORS 403.405 to
403.435:
(1) “2-1-1” means the abbreviated
dialing code assigned by the Federal Communications Commission for consumer
access to community information and referral services.
(2) “2-1-1 service” means a telephone
service that provides information about and referral to [health and human services and] services after an emergency and
health and human services.
[(3)
“2-1-1 service area” means an area in the state of Oregon where a 2-1-1 service
provider provides 2-1-1 services.]
[(4)
“2-1-1 service provider” means a public or nonprofit agency or organization
that provides 2-1-1 services.]
[(5)]
(3) “2-1-1 system facilitator” means an Oregon nonprofit organization that
is devoted to creating a statewide 2-1-1 system.
SECTION 3. ORS 403.415 is amended to
read:
403.415. (1) Subject to subsection (3)
of this section, the Office of Emergency Management shall enter into a contract
with a 2-1-1 system facilitator to design, implement and support a statewide
2-1-1 system.
(2) The contract shall ensure that the
2-1-1 system facilitator[:]
[(a)
Creates a structure for a statewide 2-1-1 resources database that:]
[(A)
Meets standards for information and referral systems databases established by a
nationally recognized corporation devoted to improving access to services
through a mechanism of information and referral; and]
[(B)
Will be integrated with local resources databases maintained by approved 2-1-1
service providers;]
[(b)
Develops a statewide resources database for the 2-1-1 system; and]
[(c)
Maintains public information provided by state agencies and programs that
provide health and human services for access by 2-1-1 service providers.]
develops and maintains a statewide resources database that contains information
regarding services after an emergency and health and human services input by
designated regional information centers.
(3) In awarding the contract under
subsection (1) of this section, the office shall ensure that the 2-1-1 system
facilitator has the funds and the financial capacity to carry out the terms of
the contract and that the contract is cost-neutral to the office.
SECTION 4. ORS 403.420 is amended to
read:
403.420. [(1) The 2-1-1 system facilitator shall recommend 2-1-1 service
providers to the Office of Emergency Management based on the following
criteria:]
[(a)
The ability of the proposed 2-1-1 service provider to meet the national 2-1-1
standards recommended by a nationally recognized corporation devoted to
improving access to services through a mechanism of information and referral;]
[(b)
The financial stability of the proposed 2-1-1 service provider;]
[(c)
The community support for the proposed 2-1-1 service provider;]
[(d)
The relationships of the proposed 2-1-1 service provider with other information
and referral services; and]
[(e)
Other criteria that the 2-1-1 system facilitator deems appropriate.]
[(2)]
(1) [The office shall approve 2-1-1
service providers based on the recommendations of the 2-1-1 system facilitator.
Only a 2-1-1 service provider approved by the office may provide 2-1-1
services.] The 2-1-1 system facilitator shall establish standards for,
and solicit, review and evaluate applicants to be, designated regional
information centers.
(2) A designated regional information
center shall collect, input and maintain regional resource information
regarding services after an emergency and health and human services for
inclusion in the statewide resources database maintained by the 2-1-1 system
facilitator.
SECTION 5. ORS 403.430 is amended to
read:
403.430. (1) The Office of Emergency
Management may accept contributions of moneys and assistance from the federal
government or its agencies or from any other source, public or private, and
agree to conditions placed on the moneys not inconsistent with the purpose of
establishing a statewide 2-1-1 system.
(2) The office may, from contributions
of moneys received under subsection (1) of this section, provide grants to
the 2-1-1 system facilitator to enable the provision of 2-1-1 service 24 hours
per day, seven days per week. [:]
[(a)
Provide grants to approved 2-1-1 service providers for the design, development,
and implementation of 2-1-1 for their 2-1-1 service areas;]
[(b)
Provide grants to approved 2-1-1 service providers to enable the provision of
2-1-1 services on an ongoing basis; and]
[(c)
provide grants to approved 2-1-1 service providers to enable the provision of
2-1-1 services 24 hours a day, seven days a week.]
SECTION 6. ORS 403.400 and section
7 of this 2011 Act are added to and made a part of ORS 403.405 to 403.435.
SECTION 7. Upon written request of
the 2-1-1 system facilitator, telecommunications service providers shall enable
2-1-1 for customers accessing telecommunications services through local
exchange service, cellular service or other wired or wireless means.
SECTION 8. Sections 6 and 7 of
this 2011 Act and the amendments to ORS 403.400, 403.405, 403.415, 403.420 and
403.430 by sections 1 to 5 of this 2011 Act apply to the 2-1-1 system on and
after the effective date of this 2011 Act.
Approved by
the Governor June 1, 2011
Filed in the
office of Secretary of State June 2, 2011
Effective date
January 1, 2012
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